Troubleshooting
Common problems
Quick fixes for issues school leaders hit most often.
What you'll learn
- Where to look first
- When to contact support
Step-by-step guide
Refresh and try another browser
Many glitches clear after a refresh or a private window.
Check role and subscription
Some settings are owner-only. An expired subscription can also block work.
Contact support with detail
Include what you clicked, what you expected, and a screenshot if you can.
Tips
- Search the Help Centre before emailing — many answers are already here.
Common questions
How do I contact support?
Email hello@riabo.ie with your school name and a short description of the issue.