Troubleshooting
Activation code not working
Fix common activation problems.
What you'll learn
- Common causes
- What to try first
Step-by-step guide
Copy the code again
Avoid typing by hand. Remove spaces before or after the code.
Sign in as the school owner
Activation is an owner task for the school receiving access.
Contact support with the purchase email
If it still fails, include the approximate purchase time and the email used at checkout.
Tips
- Do not share activation codes in staff WhatsApp groups.
Common questions
Can one code activate two schools?
Codes are for a single school activation. Buy or request what you need for each school.