Troubleshooting
Staff member can't log in
Help a colleague who cannot get into Riabo.
What you'll learn
- Checks for owners
- Checks for the staff member
Step-by-step guide
Confirm they were invited or added
Open Staff and check their status and email address.
Ask them to use the invitation link once
If they never accepted an invite, password reset alone may not be enough.
Try a password reset
If they already joined, Forgot password usually resolves it.
Tips
- Job-share emails and personal Gmail aliases are common sources of confusion.
Common questions
They see the wrong school
They may have another Riabo account. Sign out fully and use the invitation email address.