Troubleshooting
I didn't receive an email
Invitations, reminders and password emails.
What you'll learn
- Places to check
- What to ask your school IT person
Step-by-step guide
Check spam and quarantine
School filters sometimes hold unfamiliar senders.
Confirm the address
Ask the person who invited you which email they used.
Resend if needed
Owners can resend invitations from Staff.
Tips
- Add Riabo to your allow list if your school manages email carefully.
Common questions
Can support send the email for me?
Support can help investigate. Resending from Staff is usually fastest for invitations.